"While most people think of conflict as a negative thing, conflict theory suggests that there are creative opportunities that can emerge from conflict when it is managed effectively."

from Becoming a Conflict Competent Leader

"The teleconference was very well received. I think that this is due to two major points. The first is my perception that Tim and Craig are ahead of the curve in this area. The second is that they communicate these matters very well in the teleconference format, as at several points in the teleconference Tim and Craig were able to draw the teleconference audience into a lively dialogue to enhance the presentation."

-Michael D. McDowell
Arbitrator and Mediator, Pittsburgh, PA
Co-Chair, Workplace Section, 2006-2008
Association for Conflict Resolution
Craig and Tim can conduct teleconferences and webinars for your organization. These can range from one-time sessions to ongoing telecourses. Their topics include:

Becoming a Conflict Competent Leader - covers topics from the book including the importance of conflict competence, attitudes towards conflict, personal self-awareness, managing emotions, constructive engagement of conflict, and championing organizational conflict competence.

Building Conflict Competent Teams - covers topics from the book including why teams experience conflict, the challenge and opportunity of team conflict, creating the right climate for handling conflict, using constructive communication techniques, virtual team conflict, and getting started on the road to team conflict competence.

The Conflict Advantage - explores how organizations can transform inevitable conflict into a strategic advantage rather than a nagging morale problem. Learn how to use conflict to enhance innovation and build consensus for implementing decisions.

Past Teleconferences & Webinars

Center for Creative Leadership Webinar - May, 2007

Talent Management - Career Wise Webinar - July, 2007

Mariposa Learning Teleconference - August, 2007

Hudson Institute Teleconference - October, 2007

Pearson Telecourse - January, 2008

Association for Conflict Resolution Webinar - March, 2008
Building Conflict Competent Teams

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Becoming a Conflict Competent Leader

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Conflict Competent™, Conflict Competent Leader™, Conflict Competent Leadership™, Conflict Competent Organizations™, and
Conflict Competent Agencies are trademarks of Craig E. Runde and Tim A. Flanagan.
©2009 Craig E. Runde & Tim A. Flanagan. All rights reserved.