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"In order to deal effectively with conflict, teams need to be able to create a climate where team members feel safe to be open with one another." from Building Conflict Competent Teams |
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| Becoming a Conflict Competent Leader combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. Praise for Becoming a Conflict Competent Leader: "If workplace conflict is inevitable, becoming a conflict competent leader is one of the most valuable skill sets a leader can possess. Runde and Flanagan clearly lay out how destructive conflict can be prevented while fostering the kind of constructive debate and creative solutions which businesses need to thrive." -Joanne McCree, former vice president, human resources, IBM "A great book! It is full of actionable insights to turn your organization's conflict from a cost to an asset." -Daniel Shapiro, Harvard Negotiation Project; coauthor, Beyond Reason: Using Emotions as You Negotiate "Their ability to assimilate and describe what managers actually face in dealing with conflict is a key factor in making this book unique from others. No self-help manual on handling conflict that I've ever seen addresses the basics like this book." -Kenneth Bradt, past president, Society of Consulting Psychologists "Competency in managing conflict is perhaps the most under-recognized component of successful leadership. This book, once read, should remain on the shelf of every leader for handy reference." -Dan Dana, Mediation Training Institute International; author, Managing Differences "Craig Runde and Tim Flanagan know conflict! Better yet, they are able to guide the reader through an understanding of its dynamics from onset to resolution, thereby helping all of us to become more 'active constructive' leaders." -Michael Katos, The Katos Group LLC "Our personal professional development is a constant pursuit in our quest to be the best we can possibly be. Dealing with conflict is a given in any leadership position. Becoming a Conflict Competent Leader serves as a great resource for any leader to better understand and manage conflict." -MaryEllen Elia, superintendent, School District of Hillsborough County, Tampa, Florida   Becoming a Conflict Competent LeaderBuy from Amazon |
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Understanding how to cool down, slow down, and engage the naturally occurring conflicts among team members is critical to the ultimate success of a team. Patrick Lencioni, author of The Five Dysfunctions of a Team, describes this book as, "...A comprehensive, thoroughly researched guide to the crucial and inevitable role conflict plays on a team." By reading this book, teams and team members will gain a deeper understanding of how conflict emerges and how they can respond in ways that will leverage conflicts to their advantage. The importance of establishing a safe team climate, agreeing on processes to guide the team's interactions and use of constructive communication skills are paramount for developing a conflict competent team. Praise for Building Conflict Competent Teams: "Conflict happens on the best of teams. Building Conflict Competent Teams shows team leaders as well as team members how to constructively tackle the challenges that come when people disagree. This book is a must-read for anyone who wants to lead, or belong to, a high performing team." -Ken Blanchard, coauthor, The One Minute Manager and The One Minute Entrepreneur "Runde and Flanagan have put together a clear, well-written guide to the nature and sources of conflict that arise in teams and, more important, how to maximize the chances that conflict turns out to be the good thing that teams thrive on instead of the bad thing that destroys team performance." -Douglas K. Smith, author, The Wisdom of Teams "Building Conflict Competent Teams is full of stories that illustrate the power and purpose of conflict. It's a field guide to those of us who understand that constructive conflict can lead to innovation and, potentially, competitive advantage." -Jan McKenzie, director, training and development, the Weather Channel Companies "An inspiring, comprehensive, and practical resource for team leaders, this book unveils the diamonds hidden beneath conflict's rocky surface." -Mark Gerzon, author, Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities "Runde and Flanagan get to the hidden core of why some teams and organizations manage the inevitable conflict that comes with change better than others. Organizations that equip their teams with the knowledge and skills to engage conflicts as opportunities will be the ones that emerge as leaders in their industries. This book is required reading for those who wish to learn how to turn the energy of conflict into a positive force." -Ira Fialkow, executive vice president, shared services and human resources, Rinker Group Limited   Building Conflict Competent TeamsBuy from Amazon |
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Conflict Competent Agencies are trademarks of Craig E. Runde and Tim A. Flanagan. ©2009 Craig E. Runde & Tim A. Flanagan. All rights reserved. |